CARING FOR YOUR KNITWEAR
Air and Wear – Wool is naturally odour resistant and requires very little washing, In fact, we recommend you air your knits and only wash if absolutely necessary. If you do choose to wash, follow these instructions:
RETURNS
How do I return my item?
If you are not entirely satisfied with your Merrick product you can return it to us within 28 days as long as it is unworn and still in the original packaging with any labels, swing tags, etc attached.
To return your order you must email us at hello@merrickscotland.com within 14 days of receipt stating your name, address, order number and reason for the return. After receiving our confirmation, you can return the goods to us.
Merrick reserves the right to refuse any goods returned outside the time limits stated.
Who pays for the returning items?
Goods are returned at your own expense. We recommend that you obtain proof of posting and retain this until the refund has been processed. Merrick are not responsible for any lost returns or liable for any duties or custom charges incurred in returning products to us.
When will I get my refund?
On receipt of the returned goods, we will refund to the original method of payment the full price paid within 14 calendar days, providing they are found to be in a unworn condition with all labels etc attached. Postage on returns, refunds and exchanges will not be refunded unless the item is defective, damaged or wrong item has been sent to you. For more information on returns please refer to our Terms and Conditions
All our orders are dispatched by Royal Mail ‘Special Delivery’ next day which will require the goods to be signed for, so you may prefer to specify a business address when ordering. Please note that we are unable to change the delivery address once an order has been placed. You can track your parcel at Track your Item | Royal Mail Group Ltd
In certain circumstances, we may be able to cancel your order before it has been shipped. To find out if your order can be cancelled, please email the team at hello@merrickscotland.com as soon as possible after placing your order. For more information on cancellations please refer to our Terms and Conditions.
We accept most card payments including VISA, Mastercard and American Express. We also accept Apple Pay and Google Pay.
You can contact us the team by email at hello@merrickscotland.com or through our website contact form. Contact – Merrick (merrickscotland.com) We are a small team who work on a part time basis but will always respond to you as quickly as we can.
